Govia Thameslink Railway (GTR) has announced Ruth Busby OBE as its new People Director. Ruth will join GTR in November and brings to the role a powerful combination of deep sector expertise, strategic insight into rail, and a genuine passion for building an inclusive and purpose-driven organisational culture. Ruth’s deep understanding of railway challenges and […]
Category: Train Operating Companies
Scotland welcomes ‘Inspiration’ train celebrating 200 years of the railway
A special exhibition train, celebrating 200 years of the railway, has arrived at Glasgow Central Station today (Saturday 11 October), marking the start of the Scottish leg of its nationwide tour. Named Inspiration, the train features four themed carriages that take visitors on a journey through rail history, future innovation and local stories. It’s part […]
New lifts improve passengers’ access to trains at Warwick station
Warwick passengers now have easier than ever access to train travel thanks to new lifts which have opened at the town’s main station. The lifts, which connect to the station’s subway and provide step-free access between platforms 1 and 2, opened to passengers today (10 October). Network Rail, and its contractor Murphy, have been on […]
“I’m Fine” – The Silent Struggle of Gen Z’s Mental Health
Gen Z are keeping quiet about their mental health – far more than their parents or grandparents. New research from Network Rail released to mark World Mental Health Day (Friday 10 October 2025), reveals 78% of Gen Z (18–29-year-olds) have found it hard to open up, compared with 31% of Baby Boomers (61–79-year-olds), debunking the […]
Lumo celebrates National Customer Service Week with exclusive competition fronted by Glasgow star
North-East based rail operator Lumo, a national leader in customer service, has teamed up with the Glasgow star Bev Lyons to launch an exciting social media competition to mark the annual National Customer Service Week. The celebration of the vital role of customer service in organisations is held during the first full week of October each year. […]
Half of rail operators publicly owned with Greater Anglia onboard
Half of rail operators will be publicly owned from next week, forming the backbone of improved passenger services under Great British Railways (GBR), when services operated by Greater Anglia transfer on Sunday (12 October). Greater Anglia’s services will become the third to enter public ownership under the Government’s Passenger Railway Services (Public Ownership) Act, marking another […]
Network Rail launches first CIRO-endorsed weather learning programme for rail staff
Network Rail, in partnership with the Chartered Institution of Railway Operators (CIRO), has launched an industry-endorsed weather learning programme aimed at operational staff and rail professionals to address the growing challenges of extreme weather on Britain’s railways. Working with weather experts, Network Rail has developed the training to strengthen meteorological knowledge among staff and support […]
Network Rail launches first CIRO-endorsed weather learning programme for rail staff
Network Rail, in partnership with the Chartered Institution of Railway Operators (CIRO), has launched an industry-endorsed weather learning programme aimed at operational staff and rail professionals to address the growing challenges of extreme weather on Britain’s railways. Working with weather experts, Network Rail has developed the training to strengthen meteorological knowledge among staff and support […]
c2c sees strong return to commuting
Local rail operator c2c Railway has seen a robust resurgence in commuter travel following the launch of Pay as you Go with contactless ticketing across the entire line in February 2025. Despite modern working from home trends, c2c passenger volumes have recovered to over 80% of pre-2020 levels, while commuter habits have evolved significantly. Season […]
Knorr-Bremse keeps c2c Electrostar fleet running smoothly with major door overhaul
Knorr-Bremse Rail Systems has successfully completed a significant interim door overhaul for the c2c Class 357 ‘Electrostar’ fleet, securing the long-term reliability and availability of the trains that serve thousands of passengers across London and Essex every day. As the Electrostar fleet’s door systems reached a critical stage in their maintenance lifecycle, a comprehensive overhaul […]