North-East based rail operator Lumo, a national leader in customer service, has teamed up with the Glasgow star Bev Lyons to launch an exciting social media competition to mark the annual National Customer Service Week. The celebration of the vital role of customer service in organisations is held during the first full week of October each year. […]
Category: Train Operating Companies
Half of rail operators publicly owned with Greater Anglia onboard
Half of rail operators will be publicly owned from next week, forming the backbone of improved passenger services under Great British Railways (GBR), when services operated by Greater Anglia transfer on Sunday (12 October). Greater Anglia’s services will become the third to enter public ownership under the Government’s Passenger Railway Services (Public Ownership) Act, marking another […]
Network Rail launches first CIRO-endorsed weather learning programme for rail staff
Network Rail, in partnership with the Chartered Institution of Railway Operators (CIRO), has launched an industry-endorsed weather learning programme aimed at operational staff and rail professionals to address the growing challenges of extreme weather on Britain’s railways. Working with weather experts, Network Rail has developed the training to strengthen meteorological knowledge among staff and support […]
Network Rail launches first CIRO-endorsed weather learning programme for rail staff
Network Rail, in partnership with the Chartered Institution of Railway Operators (CIRO), has launched an industry-endorsed weather learning programme aimed at operational staff and rail professionals to address the growing challenges of extreme weather on Britain’s railways. Working with weather experts, Network Rail has developed the training to strengthen meteorological knowledge among staff and support […]
c2c sees strong return to commuting
Local rail operator c2c Railway has seen a robust resurgence in commuter travel following the launch of Pay as you Go with contactless ticketing across the entire line in February 2025. Despite modern working from home trends, c2c passenger volumes have recovered to over 80% of pre-2020 levels, while commuter habits have evolved significantly. Season […]
Knorr-Bremse keeps c2c Electrostar fleet running smoothly with major door overhaul
Knorr-Bremse Rail Systems has successfully completed a significant interim door overhaul for the c2c Class 357 ‘Electrostar’ fleet, securing the long-term reliability and availability of the trains that serve thousands of passengers across London and Essex every day. As the Electrostar fleet’s door systems reached a critical stage in their maintenance lifecycle, a comprehensive overhaul […]
Lumo unveils affordable rail fares linking Glasgow and London
The popular open access operator Lumo has launched the first tickets for its brand new sustainable and affordable service linking Glasgow and London. The operator will extend its current route to stop at Glasgow Queen Street from December, with advance tickets in 2026 starting from just £33.90 when customers book direct. Advance tickets between Glasgow and Newcastle, […]
Network Rail to carry out major upgrades to disrupt trains into London Waterloo
Train services into and out of London Waterloo will be disrupted from Saturday 27 December 2025 to Sunday 4 January 2026 as engineers carry out vital upgrades near Queenstown Road. The work will improve safety and reliability on one of the country’s busiest railways. More than 350 engineers will renew track, switches and crossings, and […]
Great Western Railway fined £1 million following fatal 2018 droplight window incident
Great Western Railway (GWR) has today been fined £1 million and ordered to pay more than £78,000 in costs after pleading guilty to breaches of health and safety law, following an investigation and prosecution by the Office of Rail and Road (ORR). The case relates to a fatal incident near Twerton on 1 December 2018, […]
‘Do not travel’ advice issued ahead of Storm Amy
Train operators are issuing warnings against travelling as Storm Amy approches. TransPennine Express (TPE) has urged customers not to travel between Manchester/Liverpool and Glasgow/Edinburgh, or on services between York, Newcastle, and Edinburgh due to the expected gale-force winds. Latest forecasts suggest that high winds and heavy rain will affect parts of the country from Friday […]