Microsoft has posted another update, this time saying the company has narrowed in on the problem.
The company’s experts are working on a solution, which they’ll test on a subset of servers before attempting to use it more widely.
Microsoft is also undoing a recent network update that was rolled out at the same time the incident occurred.
However, the company hasn’t given an estimated time frame for when everything will come back online.
Here’s the statement:
“Our investigation has found that a process on the affected servers responsible for establishing secure connections becomes overwhelmed, causing the servers to stop processing requests.
“We’re preparing a configuration change to address this behaviour that can be applied across all affected servers, and we’re validating it on a subset of servers before applying it more broadly alongside restarts of the affected infrastructure.
“In parallel, we’ve begun reverting a recent network configuration change that correlates with the start of impact and are monitoring to determine whether this contributes to recovery.
“The temporary traffic limitations we previously described are now in effect in specific locations.
“We’re monitoring the affected servers in those locations to confirm whether they remain stable while handling a narrower set of connections, after which we’ll gradually reintroduce additional traffic.”
