“While the servers we’ve returned to service initially remain healthy, we’ve observed that they can become unresponsive again once they begin receiving traffic.
“We’re analysing diagnostic data from these servers with our networking and platform experts to determine what’s triggering this behaviour.
“Building on the protective traffic management measures we’ve implemented, we’re also temporarily limiting which types of traffic can reach the affected infrastructure in specific locations.
“This will help us determine whether a particular type of request is contributing to the impact and allow us to restore service incrementally.
“Additionally, we’re rebuilding a subset of affected servers using a previous software configuration to validate whether this prevents them from becoming unresponsive, and we’ll expand this approach to additional servers if we observe positive results.”
