Coles Plans to Offshore Hundreds of Back-Office Jobs to India via Accenture

Storefront signage showing 'Coles' in red with a 'LIQUORLAND' sign beneath; a shopping cart icon is visible on a dark panel in the foreground.

The supermarket chain is expanding its partnership with Accenture to handle back-office work overseas, aiming to meet rising digital demands while managing costs.

Qantas is considering a similar move for around 1,000 positions under its AI initiative, and Telstra has already cut over 200 roles in a $700 million AI venture with the firm that includes Indian operations.

Critics like Senator Matt Canavan call out the irony given past job support claims, sparking boycott calls and debates over keeping corporate work local amid thin retail margins and wage pressures.

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