‘Tricks And Traps’: Why Delta Faces A $5M Lawsuit Over How It Handles Refunds

US carrier Delta Air Lines faces a multi-million-dollar class-action lawsuit over allegations that it uses deceptive techniques to stop passengers from getting full cash refunds on premium, fully refundable tickets. According to the lawsuit, Delta has designed its website to push electronic credits and make it more difficult for passengers to select full refunds.

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