On every flight, passengers will notice the flight attendants at the door who greet them with a smile and check their boarding pass to see that they are on the correct flight. They will then be directed to their seat, and another flight attendant will assist with finding their seat and space for their baggage. This might seem like good customer service and setting the tone of the flight. After all, flight attendants are the face of the airline and wish to make a good first impression.
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