EasyJet Backtracks: Elderly Couple Wins £900 Refund After 11-Hour Flight Schedule Change

European ultra-low-cost carrier easyJet has agreed to refund an elderly couple more than $1,000 after rescheduling their booked Verona flight from late afternoon to a 6:40 AM departure, a schedule alteration that renders their trip impractical at best. The passengers indicated that easyJet offered them a full refund, but that this was something customer service representatives from the airline had initially refused to offer.