The poll of more than 1,200 respondents showed that 61 per cent have seen luggage damaged or delayed but returned; 26 per cent lost their luggage; and 13 per cent had their luggage stolen and never recovered.
September was also a record for Virgin Australia in Melbourne, with the airline carrying more passengers through its largest base at terminal 3 than any other month since it began operating to the city in May 2001.
The Flying Kangaroo’s position in Australia’s top 10 most distrusted brands remains unchanged, behind the two major supermarkets, Facebook/Meta, and Optus, though its overall trust/distrust score has been improving over recent months.
The poll of more than 1,200 respondents showed that 61 per cent have seen luggage damaged or delayed but returned; 26 per cent lost their luggage; and 13 per cent had their luggage stolen and never recovered.