Changing Places toilet installed and facilities are refurbished at Great Yarmouth
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Avanti West Coast completes Wigan North Western station overhaul
Avanti West Coast has completed an investment programme totalling nearly £1 million at Wigan North Western station aiming to improve customer experience and creating jobs. Working with Network Rail, the intercity operator has redesigned the main entrance by widening the doors, relocating Ticket Vending Machines, repainting the space and adding new lighting and more CCTV. […]
Satisfaction with assisted rail travel remains unchanged as ORR sets out new operator rating system
The Office of Rail and Road’s (ORR) latest survey shows once again there remain too many instances of passengers not receiving the help they had booked. As part of the regulator’s priorities for the coming year, it will benchmark and rate each operator on its delivery of passenger assistance to better target interventions. More than […]