A £10m upgrade of Salford Central station that is designed to improve accessibility and customer experience is now complete.
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Thameslink managers work with Autism Bedfordshire to help young adults gain independence
A group of young Luton and Bedford autistic adults took the train to London last week in an exercise by Thameslink and Autism Bedfordshire to encourage them to travel independently. Thameslink managers gave a tour of the two stations, explaining how to find the right train, buy tickets and – crucially – seek advice from […]
ORR proposes change to redress policies when booked assistance fails disabled passengers
The Office of Rail and Road (ORR) says redress claims for failed rail passenger booked assistance should always be assessed on a case-by-case basis, rather than based on ticket price, in a letter sent to the rail industry which seeks views on the proposal. When assistance is delivered, it is usually done well, however there […]