Traveling can be stressful for some flyers, but most dread the potential call at the gate when an airline announces the flight is overbooked. While most passengers expect that their ticket guarantees them a seat on the aircraft, it is common practice for airlines to intentionally oversell their flights. So, how do airlines decide who to bump from the flight when this situation occurs?
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14 Hours Lying Flat: United Polaris Passenger Pays $7,400, Gets Just $500 For Broken Seat
- Guest authors
- June 21, 2026
- 0
A United Airlines passenger has recounted her experience of flying in a faulty Polaris seat with the Star Alliance carrier last October. The woman, named Cathy, purchased two business class (Polaris) seats to Beijing – the 2nd ticket for her adult daughter.Cathy was unfortunately forced to sit in a broken seat for the entire journey despite paying $7,388 per ticket. United’s compensation offer after the passenger complained? $650 in vouchers.