The past two years have seen an explosion in Generative AI. The ubiquitous technology has had a huge impact on customer service, but it also has a major shortcoming – it is predominantly reactive. While GenAI can respond to prompts, it is unable to tak…
Ericsson revealed on Thursday it has signed a strategic partnership with TIM Brasil to consolidate and modernize its billing systems using Ericsson’s cloud-native billing solution.
