Pakistan’s Zong unveils homegrown LLM to boost customer service

Posted on November 22, 2024 by Guest authors

China Mobile Pakistan (CMPak), which operates under the brand Zong 4G, says it has developed its own in-house large language model (LLM) designed specifically for customer service support for its telecoms services.

Posted in Customer Management

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Customer Management

NIGCOMSAT to introduce its very own AI companion

Guest authors
June 18, 2024
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An AI-focused partnership between satellite operator Nigerian Communications Satellite Limited (NIGCOMSAT) and technology company Vault Hill described as ‘ground-breaking’ may, for once, justify the term.

Customer Management

Telkomsel partners with Tencent and M Cash for KYC palm scanners

Guest authors
June 25, 2024
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Indonesian telco Telkomsel says that it has signed a MoU with Tencent Cloud and local digital infrastructure company M Cash Integrasi to explore the adoption of palm scanning technology as a biometric tool to improve customer service.

Customer Management

Echelon Edge supports BSS OSS needs of BSNL’s 4G rollout

Guest authors
December 19, 2024
0

Indian global information technology and system integration company Echelon Edge has partnered with a number of IT businesses to support the ongoing 4G network rollout by state-owned operator BSNL, a project reportedly covering over 100,000 sites natio…

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