Pakistan’s Zong unveils homegrown LLM to boost customer service

Posted on November 22, 2024 by Guest authors

China Mobile Pakistan (CMPak), which operates under the brand Zong 4G, says it has developed its own in-house large language model (LLM) designed specifically for customer service support for its telecoms services.

Posted in Customer Management

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Customer Management

Echelon Edge supports BSS OSS needs of BSNL’s 4G rollout

Guest authors
December 19, 2024
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Indian global information technology and system integration company Echelon Edge has partnered with a number of IT businesses to support the ongoing 4G network rollout by state-owned operator BSNL, a project reportedly covering over 100,000 sites natio…

Customer Management

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Kenyan operator Safaricom has recently launched a campaign called Maisha Poa Ni Digital (Life Is Cool Digital), aiming to accelerate digital inclusion across Kenya, specifically by encouraging Kenyans to switch from 2G phones to affordable 4G smartphon…

Customer Management

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