Pakistan’s Zong unveils homegrown LLM to boost customer service

Posted on November 22, 2024 by Guest authors

China Mobile Pakistan (CMPak), which operates under the brand Zong 4G, says it has developed its own in-house large language model (LLM) designed specifically for customer service support for its telecoms services.

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Customer Management

U Mobile to deploy GenAI-powered contact centre solutions from AWS

Guest authors
December 10, 2024
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Malaysian telco U Mobile said on Monday it will deploy contact centre solutions from Amazon Web Services (AWS) based on generative AI in its contact centre after running a successful proof-of-concept (PoC) for the past six months.

Customer Management

China Mobile Jiangsu’s AI + BOSS Proactive Service Elevates Customer Experience

Guest authors
November 26, 2025
0

Jiangsu, one of the most economically dynamic coastal provinces in eastern China, has a permanent population of over 85 million and has ranked first nationwide in per-capita GDP for 16 consecutive years. Its 13 cities boast diverse cultural heritages a…

Customer Management

UAE’s du and China Telecom Global partner for innovation in the UAE market

Guest authors
December 17, 2025
0

UAE-headquartered telecom and digital services provider du has signed a memorandum of understanding (MoU) with China Telecom Global (CTG), a division of China Telecom, one of the world’s largest providers of integrated telecommunication services.

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