In the report, independent business advisor Tom Saar found one root cause of events that damaged Qantas’ reputation in 2023 was “top-down leadership with a dominant and trusted CEO, leading to insufficient listening and low speak up”.
The addition of Palau, which is part of Micronesia and lies north of Papua New Guinea and east of the Philippines, gives Brisbane the highest number of Pacific connections out of any Australian airport, with a total of 14.
In the report, independent business advisor Tom Saar found one root cause of events that damaged Qantas’ reputation in 2023 was “top-down leadership with a dominant and trusted CEO, leading to insufficient listening and low speak up”.