Multi-million-pound railway upgrades will take place in Greater Manchester and the gateway to the Peak District from this weekend to improve future journeys for passengers and freight. From 8 to 16 August, Network Rail will be carrying out the work in two locations as part of its ongoing summer improvement projects. On the weekends of […]
From the pulpit to the platform: Meet the former vicar building Lumo’s community connections on the West Coast
When Lumo went looking for someone to lead its partnerships across its new West Coast route, it wasn’t searching for someone with years of sponsorship experience or a marketing background. Instead, it hired a former vicar. Someone who had spent the past seven-and-a-half years walking station concourses, supporting railway staff through everything from bereavement and […]
TRU launches communication cards as part of its commitment to delivering a more accessible railway
The Transpennine Route Upgrade (TRU) has placed accessibility at the heart of its transformation of the railway across the North since its inception. The latest example of this commitment is the introduction of new Customer Communication Cards, designed to help break down communication barriers between customers and railway staff. The cards include simple prompts and conversation starters to help […]