The Office of Rail and Road (ORR) says redress claims for failed rail passenger booked assistance should always be assessed on a case-by-case basis, rather than based on ticket price, in a letter sent to the rail industry which seeks views on the proposal. When assistance is delivered, it is usually done well, however there […]
Category: Travel
Publicly-owned train operators collaborate to improve experience of deaf passengers
Publicly-owned train operators will collaborate more and share best practice on products and services to improve accessibility on the railway. Robin Gisby, chief executive of DFTO, the body responsible for train operators in public ownership – which already includes LNER, Northern, Southeastern, and TransPennine Express – says as more operators join the group, even more […]
Island Line services resume following critical repairs to historic Ryde Pier
Island Line services from Ryde Pier to Shanklin have resumed today (Friday 2 May)following a complex programme to repair and refurbish the historic structure. The first service departed Ryde St Johns station at 05:23 and arrived at Ryde Pier Head station at 05:29, while the first train from Ryde Pier Head to Shanklin departed at […]
Green light for £32 million Golborne station
Plans to deliver a new £32 million train station in Golborne have reached a milestone moment. Wigan Council has given the green light to the planning application for the station and Transport for Greater Manchester (TfGM) have appointed a local company to design it. Greater Manchester has ambitious plans to bring eight commuter rail lines […]
Passengers travelling between Gloucester and Chepstow urged to check before travelling this May
Passengers are advised to check their journeys between Gloucester and Chepstow ahead of essential engineering work in May. From Monday 12 to Friday 16 May (inclusive), Network Rail will be working in several locations to help maintain a safe and reliable railway for years to come. At Newnham-on-Severn, work will take place in the railway […]
Two-day Euston closure for railway upgrades this May bank holiday
West Coast Main Line passengers are being advised to check before they travel ahead of important railway upgrades over the Early May bank holiday. Teams from Network Rail and its contractors will carry out multiple projects to replace trackside drainage and railway track on sections of the line between London Euston and Milton Keynes. As […]
Industry sets out safety commitments to women and girls
A new survey of over 2,000 passengers, commissioned by Rail Delivery Group and carried out by 72point, reveals that for 9 in 10 people believe sexual harassment and violence against women and girls (VAWG) is an important societal issue. The overwhelming majority (87%) believe that more needs to be done to prevent and address these […]
Industry sets out safety commitments to women and girls
A new survey of over 2,000 passengers, commissioned by Rail Delivery Group and carried out by 72point, reveals that for 9 in 10 people believe sexual harassment and violence against women and girls (VAWG) is an important societal issue. The overwhelming majority (87%) believe that more needs to be done to prevent and address these […]
Network Rail gears up for £133 investment in Britain’s railway this May
Network Rail is set to undertake more than 630 projects across Britain’s railway during the early and late May Bank holidays. These projects are designed to keep the majority of the network open for travel as usual while making significant improvements to the railway infrastructure. Railways are usually quieter during weekends, particularly on key commuter […]
Accessibility upgrades provide further improvements to Stoneleigh station in Surrey
Stoneleigh has become the latest station on Network Rail’s Wessex route to become step free, following the completion of a £9.1m investment to improve accessibility. A new covered footbridge replaces the existing structure at Stoneleigh station, providing full access via lifts or stairs to the central platform from both sides of the station. New lighting […]