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Category: Customer Management

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  • Customer Management

Smart teams with Salesforce to unify its e-commerce storefront

  • Guest authors
  • June 10, 2025
  • 0

Philippine telco Smart Communications announced on Tuesday it is partnering with Salesforce to create an unified, AI-powered digital storefront for its e-commerce site to improve the customer experience.

  • Customer Management

Cambodia’s Smart Axiata and TrueMoney to combine service offerings

  • Guest authors
  • June 4, 2025
  • 0

Cambodian service provider Smart Axiata, and digital payments business TrueMoney Cambodia say they have signed a strategic memorandum of understanding (MoU) to expand access to essential telecom and fintech services across the country.

  • Customer Management

South Sudan – and beyond: Africa continues to make digital payments headlines

  • Guest authors
  • June 3, 2025
  • 0

MTN’s mobile money (MoMo) service in South Sudan has teamed up with Onafriq, a pan-African payments provider, to offer inbound international remittance services.

  • Customer Management

Buses and private jets: Viasat and the changing face of satcoms

  • Guest authors
  • May 21, 2025
  • 0

Underlining the continuing diversification of space-based telecoms, satellite communications company Viasat has made two very different announcements in recent days – one involving satellite communications for buses and the other for private jets.

  • Customer Management

Safaricom campaign aims to boost 4G take-up across Kenya

  • Guest authors
  • May 20, 2025
  • 0

Kenyan operator Safaricom has recently launched a campaign called Maisha Poa Ni Digital (Life Is Cool Digital), aiming to accelerate digital inclusion across Kenya, specifically by encouraging Kenyans to switch from 2G phones to affordable 4G smartphon…

  • Customer Management

Safaricom campaign aims to boost 4G take-up across Kenya

  • Guest authors
  • May 20, 2025
  • 0

Kenyan operator Safaricom has recently launched a campaign called Maisha Poa Ni Digital (Life Is Cool Digital), aiming to accelerate digital inclusion across Kenya, specifically by encouraging Kenyans to switch from 2G phones to affordable 4G smartphon…

  • Customer Management

Amdocs and Microsoft support customer service solution for PLDT

  • Guest authors
  • May 9, 2025
  • 0

Amdocs, a provider of software and services to communications and media companies, has announced the successful go-live of the Amdocs Customer Engagement Platform for Philippines service provider PLDT.

  • Customer Management

Truecaller and Egypt’s Fawry unite to boost customer trust

  • Guest authors
  • April 29, 2025
  • 0

Egyptian fintech company Fawry has partnered with global communications platform Truecaller, which calls itself the world’s best caller ID and spam blocking app, to provide its customers with a more secure, transparent, and seamless calling experi…

  • Customer Management

Orange launches pan-African customer experience initiative

  • Guest authors
  • April 18, 2025
  • 0

Pan-African operator Orange says it has launched the first-ever ‘My Customer, My Boss’ initiative simultaneously in its 17 subsidiaries in Middle East and Africa.

  • Customer Management

Tencent highlights super app at MWC25

  • Guest authors
  • March 5, 2025
  • 0

Tencent Cloud, the cloud business of Chinese technology giant Tencent, has made its debut at MWC25 with the introduction of the Tencent Cloud Super App as a Service (TCSAS) solution.

Posts pagination

Previous 1 2 3 4 Next
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  • Union Pacific Reports First Quarter 2025 Results

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