FirstGroup has been selected as the preferred operator for the London Overground suburban rail network contract, a deal estimated to be worth about £3bn over an initial eight-year term.The post FirstGroup wins preferred operator role for £3bn London Ov…
Category: Rail News
Celebrating excellence in customer care
Outstanding customer service is the heartbeat of any successful organisation, and in the rail industry it can define a passenger’s entire journey. The Customer Service Person or Team Award celebrates those who go above and beyond to deliver exceptional experiences. Great service doesn’t just solve problems; it builds trust, loyalty, and long-term confidence in rail […]