Accessibility has been improved for passengers using Lostwithiel station after Network Rail opened a new accessible ramp at the station in Cornwall. The new 22m-long ramp ensures platform two, for trains towards Penzance, is now fully accessible. It allows access from Grenville Road to the platform and avoids using the other access point between the […]
Category: accessibility
Stannah Lifts enhances accessibility at Shortlands railway station
Shortlands Station becomes the latest station in South East London to benefit from accessibility upgrades with the installation of three new passenger lifts from Stannah. The project focused on installing new passenger lifts to network specifications, enabling seamless access from the station entrance to each platform, as part of a wider project and ongoing effort […]
Opening event celebrates Derbyshire station accessibility scheme’s successful completion
The completion of Alfreton station’s £6.75 million accessibility upgrade was celebrated with an official opening event today (Wednesday 23 July). The project was funded through the Department for Transport’s Access for All scheme and delivered by Network Rail’s East Midlands route. It has involved building two lifts, fully refurbishing the footbridge, adding a new ramp […]
Disability Pride Month important reminder of role train operators have to play in ensuring everyone has access to the rail network
Train operators in public ownership say Disability Pride Month is an important reminder of the role they have to play in ensuring that disabled passengers not only have access to the railway, but feel seen, supported and proud of who they are when they travel. The global event, which takes place every July, celebrates the […]
EMR partners with charity to improve travel for autistic people
East Midlands Railway (EMR) has undertaken Autism Champions training in partnership with the National Autistic Society. This specialist programme equips selected staff with the knowledge and resources to deliver autism awareness workshops to colleagues across the organisation, with the goal of building understanding, breaking down barriers, and fostering a more supportive environment for autistic customers. […]
Satisfaction with assisted rail travel remains unchanged as ORR sets out new operator rating system
The Office of Rail and Road’s (ORR) latest survey shows once again there remain too many instances of passengers not receiving the help they had booked. As part of the regulator’s priorities for the coming year, it will benchmark and rate each operator on its delivery of passenger assistance to better target interventions. More than […]
Satisfaction with assisted rail travel remains unchanged as ORR sets out new operator rating system
The Office of Rail and Road’s (ORR) latest survey shows once again there remain too many instances of passengers not receiving the help they had booked. As part of the regulator’s priorities for the coming year, it will benchmark and rate each operator on its delivery of passenger assistance to better target interventions. More than […]