Frontline workers report rising stress and sleep disruption linked to customer aggression

More than four in five (86%) frontline workers in the UK say customer abuse has caused them stress or anxiety. That’s according to new research from HALOS, a body-worn camera company. The findings suggest the impact often lasts far beyond the incident itself, following them home, disrupting their sleep and changing the way they interact […]

Southeastern urges customers to only travel if absolutely necessary during record heatwave

Southeastern is urging customers to only travel if absolutely necessary as extreme heat is forecast to impact train services across Kent and southeast London on Wednesday and Thursday.  The Met Office has issued red and amber weather warnings for extreme heat covering Greater London and Kent this week, with temperatures expected to remain high throughout the week and potentially reach highs of up […]