Qantas averaged almost 100 days to address complaints in 2023

On average, the Flying Kangaroo took 97 days to finalise a customer complaint last year, compared to 19 for Rex, 18 for Jetstar and 16 for Virgin Australia. Qantas says it has since improved its time to 15 days in the second half of last year and 11 days in the first half of 2024.