Egypt’s regulator the NTRA (National Telecom Regulatory Authority) has granted tpay the country’s first licence to offer Direct Carrier Billing (DCB) for government payments.
The past two years have seen an explosion in Generative AI. The ubiquitous technology has had a huge impact on customer service, but it also has a major shortcoming – it is predominantly reactive. While GenAI can respond to prompts, it is unable to tak…
