Egypt’s regulator the NTRA (National Telecom Regulatory Authority) has granted tpay the country’s first licence to offer Direct Carrier Billing (DCB) for government payments.
According to the latest “Telecom Billing Market Radar – 2025” released by Omdia, a globally authoritative consulting firm, Huawei Convergent Billing System (CBS) has entered the “Leader” quadrant for the first time, driven by its outstanding capabiliti…
CSG International says that it has struck a deal with Liberty Latin America to streamline its wholesale business and unify its operations across multiple lines of business in 21 countries across Latin America and the Caribbean.
The past two years have seen an explosion in Generative AI. The ubiquitous technology has had a huge impact on customer service, but it also has a major shortcoming – it is predominantly reactive. While GenAI can respond to prompts, it is unable to tak…
