Computerized Concierge: Delta To Debut AI-Powered Assistant

Delta Air Lines (NYSE: DAL) is now beta-rolling out “Delta Concierge,” an AI assistant that will be built into the Fly Delta app for SkyMiles members. This tool authenticates users, surfaces real-time answers about flights, seats, and gates, all within 24 hours of departure. SkyMiles benefits, eCrdits, and bag status, all of which include tracking and claim updates, could soon be managed far more effectively by Delta’s AI assistant.