Huw Merriman will visit Dore and Totley today to officially mark the completion of the Hope Valley work
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Deaf passengers help Thameslink and Great Northern overcome barriers to travel
Govia Thameslink Railway (GTR), which operates Great Northern and Thameslink trains, took deaf passengers from Cambridge on a return trip to Stevenage to gain feedback on what needs to be done to make independent travel easier. Accessibility Improvement Manager Vincent Duffy joined five members of the Cambridge Deaf Association and their interpreters, its CEO Andrew […]
New EMR Accessibility Maps help customers navigate stations easier
East Midlands Railway (EMR) has created a new series of Accessibility Maps to help customers get around its stations. The maps offer detailed, user-friendly information about station facilities and accessible features, helping customers with additional needs plan their journeys with greater confidence. They were developed using feedback from members of EMR’s Accessibility Panel – a […]
ORR proposes change to redress policies when booked assistance fails disabled passengers
The Office of Rail and Road (ORR) says redress claims for failed rail passenger booked assistance should always be assessed on a case-by-case basis, rather than based on ticket price, in a letter sent to the rail industry which seeks views on the proposal. When assistance is delivered, it is usually done well, however there […]