Aigburth and Rock Ferry stations are set to become fully accessible thanks to a £9.5 million investment.
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ORR calls for better use of data and communications to improve passenger assistance
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- May 16, 2025
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The Office of Rail and Road has today published its study into how train operators at busy rail stations communicate and record requests by passengers for assistance. The study found that a dedicated staff app has proven beneficial, but there is much more scope to use data and the technology to make further improvements for […]
Greater Anglia improves its Passenger Assist booking process
- Guest authors
- August 13, 2025
- 0
Train operator for the East of England, Greater Anglia, has become the first train operating company in the UK to introduce a new, streamlined booking process for disabled and older rail passengers requiring assistance. Passengers who prefer to pre-book assistance can now request assistance at the same time as booking rail tickets on the Greater […]