AI in Customer Service: A Strategic Advantage for Telcos

Posted on April 4, 2025 by Guest authors

Telco consumers increasingly expect a more personalized relationship with their service provider – they appreciate efficient interactions and proactive offers.

Posted in Enterprise Ecosystems

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Enterprise Ecosystems

New Safaricom bundles target Kenya’s ride-hailing drivers

Guest authors
September 11, 2025
0

Safaricom said on Tuesday it has launched two new tailored solutions aimed at ride-hailing drivers and boda boda operators (a.k.a. bicycle and motorcycle taxis) in Kenya that include connectivity, insurance and financial advice.

Enterprise Ecosystems

Indosat, Mastercard add in-vehicle payments to fleet management

Guest authors
October 22, 2024
0

Indonesian telco Indosat Ooredoo Hutchison said on Tuesday it has teamed with Mastercard to integrate its in-vehicle payments solution with Indosat’s AI-powered fleet management system NEXTFleet.

Enterprise Ecosystems

ZTE and China Telecom partner to build 5G-powered smart hospital

Guest authors
October 1, 2024
0

ZTE Corporation, a global leading provider of integrated information and communication technology solutions, today announced its collaboration with China Telecom’s Suzhou Branch to deploy an innovative 5G IoT integration network solution at The First A…

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New Safaricom bundles target Kenya’s ride-hailing drivers

Indosat, Mastercard add in-vehicle payments to fleet management

ZTE and China Telecom partner to build 5G-powered smart hospital

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