Ericsson says it has signed a strategic IT transformation deal with Bangladesh telco Grameenphone to upgrade its backend with what the vendor says is one of the largest catalog-driven charging and mediation deployments in the world, with added AI.
The past two years have seen an explosion in Generative AI. The ubiquitous technology has had a huge impact on customer service, but it also has a major shortcoming – it is predominantly reactive. While GenAI can respond to prompts, it is unable to tak…
The government of Ghana said that it has implemented free roaming with Benin and Togo, enabling residents of all three West African countries to use their mobile services without having to pay international roaming charges.