Category: Service Management

Global digital service provider Hayo says it has expanded its African footprint with new offices in Gaborone in Botswana, Monrovia in Liberia and Lilongwe in Malawi, a strategic expansion that is described as part of Hayo’s continued investment in emer…

Indian IT services firm Echelon Edge has announced that it has been entrusted with managing OSS/BSS infrastructure for the first two phases of state-owned operator BSNL’s call detail record (CDR) project across North and East India.

I&M Group PLC, a leading regional financial services group in Africa, has announced a partnership with ThetaRay, a company that harnesses the power of cognitive AI for financial crime compliance, enabling financial institutions to precisely identif…

Ericsson has announced that Grameenphone, a leading mobile operator in Bangladesh with over 84.8 million subscribers, has become the first communication service provider (CSP) to use the new Ericsson and AWS Gen-AI Lab to create an agentic AI-powered O…

Safaricom announced on Thursday it has extended its work with Amazon Web Services (AWS) to develop use cases for Generative AI that can speed up innovations and improve customer experience.

Digital BSS firm Qvantel has opened two new operations, services and support centres in the Pakistani cities of Islamabad and Lahore.

There have been two recent announcements in Ethiopia involving the country’s main operators and digital offerings tailored to the needs of the transport sector.

Georgian mobile operator Cellfie Mobile has expanded its partnership with Finnish BSS provider Qvantel to include managed services for its business support systems (BSS), in a move aimed at accelerating its evolution into a digital services provider.

The Zambia Tourism Agency (ZTA) and operator Airtel Zambia have signed what the two groups describe as a landmark memorandum of understanding (MoU) to enhance tourism planning and development using anonymised telecommunications data.

Sri Lankan telco Dialog Axiata said on Friday it has wrapped up a successful trial with Meta to integrate AI into its network to enhance network optimisation and quality of experience (QoE) for its customers.