Category: Airlines

On average, the Flying Kangaroo took 97 days to finalise a customer complaint last year, compared to 19 for Rex, 18 for Jetstar and 16 for Virgin Australia. Qantas says it has since improved its time to 15 days in the second half of last year and 11 da…

Marc Devine, who joined Alliance as a financial controller before serving as CFO for seven years, will end his term on 30 August, to be replaced by Andrew Evans.

The airline’s new safety video stands in contrast to one released by Qantas earlier this year, which was loaded with location shots but criticised for not having any scenes on an actual aircraft.

In a speech to Parliament, the Attorney-General spoke of the “shock” when Australians learned on the morning of 18 July 2014 that the aircraft had been shot down over eastern Ukraine, and said memorial services were planned both in Amsterdam and Canber…