Southern gateline assistant reflects on saving a life

Benjamin Woods, 34, works as a gateline assistant for Southern. Ahead of World Suicide Prevention Day (10 September), he’s sharing his story after saving somebody’s life on the railway. “I had just started my late shift when I spotted a man in his mid-50s leaving the station through the gateline. He initially seemed fine, but […]

Replica new Metro train to support rail safety training

A life-sized replica of the new Tyne and Wear Metro train has become a teaching aid to support railway safety classes for thousands of local children. The Metro cab mock-up has been given a permanent home at SafetyWorks in Newcastle, an interactive education centre providing realistic, hands-on safety training for schools, youth groups, and community […]

Replica new Metro train to support rail safety training

A life-sized replica of the new Tyne and Wear Metro train has become a teaching aid to support railway safety classes for thousands of local children. The Metro cab mock-up has been given a permanent home at SafetyWorks in Newcastle, an interactive education centre providing realistic, hands-on safety training for schools, youth groups, and community […]

Replica new Metro train to support rail safety training

A life-sized replica of the new Tyne and Wear Metro train has become a teaching aid to support railway safety classes for thousands of local children. The Metro cab mock-up has been given a permanent home at SafetyWorks in Newcastle, an interactive education centre providing realistic, hands-on safety training for schools, youth groups, and community […]

Rail safety education added to England school curriculum

From September, all schoolchildren in England will receive life-saving rail safety education as the subject becomes a mandatory part of the national curriculum. Network Rail and Southeastern, working together as the integrated South Eastern Railway, have introduced virtual reality headsets as part of innovating rail safety lessons for children. The headsets show different railway scenarios […]

First new state-of-the-art DLR train returns to service following enhancements and testing

The first of the new DLR trains has returned to customer service following the completion of modifications and a comprehensive programme of testing and assurance. This is the first of 54 trains which will be gradually introduced to the network, with their performance closely monitored. These state-of-the-art trains will include spacious walk-through carriages, live travel […]

South Western Railway becomes White Ribbon accredited for tackling violence against women and girls

South Western Railway (SWR) has become White Ribbon accredited for its action to tackle violence against women and girls (VAWG).  As part of the accreditation programme, SWR and White Ribbon UK will develop and deliver a three-year action plan to prevent and combat gender-based abuse on trains, at stations and elsewhere on the railway. By becoming White Ribbon […]

Medical Advisory Panel launched to support train driver medical standards

The new Medical Advisory Panel will help ensure that the medical advice for train drivers continues to reflect the latest developments in healthcare and clinical practice. This could help the railway move beyond some traditional medical triggers, such as age-based assessments, towards a more personalised understanding of individual health risk. The railway relies on highly […]

London Waterloo adds dog patrols to security team

Canine colleagues Riley, Buster, and Flo have joined the South Western Railway (SWR) and Network Rail Wessex (NR Wessex) team at London Waterloo, providing extra reassurance for customers and strengthening security at Britain’s biggest station. The dogs began regular patrols this month as part of a three-month trial. While their arrival is not linked to […]

Fewer than half of frontline workers say reporting abuse leads to meaningful action

Fewer than half (48%) of frontline workers believe that reporting customer abuse or aggression leads to meaningful action, according to new research from body-worn camera company HALOS. While 42% say they reported the last serious incident they experienced at work, the findings suggest that speaking up too often leads to little support, limited communication, and […]