Boeing’s historical dominance in the widebody market is under threat.
Progress made improving help points at stations, but more work required, says ORR
Upgraded help point units, more frequent inspections, and improvements to connectivity at unstaffed and remote stations, are among the changes being delivered following the Office of Rail and Road’s (ORR) 2024 report, which identified weaknesses in reliability and inconsistent monitoring of service quality across the network. For passengers, help points are often the only way to speak to a human for assistance when station staff are unavailable, and it is the responsibility of […]