When passengers are greeted onboard an aircraft, the Cabin Crew will smile, help them find their seat, and find space for their luggage. They check the boarding pass and make sure that they are on the correct flight. One might think this is just the great customer service expected of cabin crew, who always try to make a good first impression and set the tone for the flight. However, it is not as simple as it seems, and there is more going on than meets the eye.
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