As a treat, my partner and I booked business class flights to Europe on Etihad.
I was looking forward to their premium business class product as advertised on the airline’s Boeing 787. However, due to a switch, the segment from Abu Dhabi to Europe will now be operated by an entirely different airline and aircraft (Hi Fly Malta) with significantly older business class seats.
What made this worse is that when I called Etihad, its customer service indicated that the business class product was the same, but later admitted that they did not even know if the new seat was lie-flat.
No compensation was offered.
Other travellers, please be wary of Etihad’s practices.
Stephen Ngai, Naremburn, NSW