The intercity bus industry experienced unprecedented growth before the COVID-19 pandemic and seemed poised for further expansion. The industry embraced technology to provide dynamic scheduling and pricing, booking and boarding were simplified through customer-friendly applications and electronic ticketing, and customers were enticed by free Wi-Fi and onboard entertainment. ” Intercity Buses: Planning for a Post-Pandemic Paradigm,” by Matthew W. Daus, details that while a full recovery has not yet o…
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