Ericsson revealed on Thursday it has signed a strategic partnership with TIM Brasil to consolidate and modernize its billing systems using Ericsson’s cloud-native billing solution.
Safaricom is the market-leading operator in Kenya, and one of the most widely recognised operator brands in Africa. This status was not easily won – the operator has consistently led with innovation, while keeping the experience of its customers at the…
The past two years have seen an explosion in Generative AI. The ubiquitous technology has had a huge impact on customer service, but it also has a major shortcoming – it is predominantly reactive. While GenAI can respond to prompts, it is unable to tak…