Progress made improving help points at stations, but more work required, says ORR

Upgraded help point units, more frequent inspections, and improvements to connectivity at unstaffed and remote stations, are among the changes being delivered following the Office of Rail and Road’s (ORR) 2024 report, which identified weaknesses in reliability and inconsistent monitoring of service quality across the network.  For passengers, help points are often the only way to speak to a human for assistance when station staff are unavailable, and it is the responsibility of […]

Network Rail begins next phase of upgrades on Portsmouth Direct Line

Network Rail is continuing its major investment in the Portsmouth Direct Line and will carry out the next phase of signalling and track upgrades later this month. While this work takes place, buses will replace trains between Havant, Fareham and Portsmouth Harbour from Saturday 28 March to Thursday 2 April. This latest phase will see […]