Service Management - VibeWire Magazine

Service Management

Tanzania plans tower rollout to boost coverage

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September 5, 2025
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The Tanzania Telecommunications Corporation (TTCL), which operates and maintains all types of telecommunications networks, including ICT systems and services, within and outside the United Republic of Tanzania, has announced plans to construct more tha…

Service Management

Ooredoo and Qatar Airways announce AI hub agreement

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September 3, 2025
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Qatar-headquartered telecommunications and ICT provider Ooredoo and airline Qatar Airways have announced a strategic partnership to enhance artificial intelligence (AI), cloud and cybersecurity capabilities in Qatar.

Service Management

Vodafone Idea and IBM partner on AI-led service upgrades

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August 20, 2025
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Indian operator Vodafone Idea (Vi) has announced a strategic collaboration with tech giant IBM to help streamline operations, improve service reliability, enhance the customer experience, and accelerate the seamless delivery of digital initiatives, usi…

Service Management

MTC Namibia’s Buffalo Project addresses rural network optimisation

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August 20, 2025
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Namibian operator Mobile Telecommunications Limited (MTC) says it has launched a strategic rural network optimisation initiative following a comprehensive network audit in northern Namibia. The audit aimed to gain first-hand insight into coverage gaps …

Service Management

Liberia moves forward with free roaming plans

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August 8, 2025
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The widely anticipated launch of free roaming between Liberia and Sierra Leone seems to have begun, with a Liberia-Cote d’Ivoire deal now much closer.

Service Management

New comms-focused partnership targets Uganda’s hospitality sector

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August 4, 2025
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Operator MTN Uganda, its mobile finance business MTN Mobile Money (U) Limited, and the Uganda Hotel Owners’ Association (UHOA) have signed a memorandum of understanding (MoU), marking what they call the beginning of a strategic partnership aimed at acc…

Service Management

Hayo opens new African offices to support local digital economies

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July 23, 2025
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Global digital service provider Hayo says it has expanded its African footprint with new offices in Gaborone in Botswana, Monrovia in Liberia and Lilongwe in Malawi, a strategic expansion that is described as part of Hayo’s continued investment in emer…

Service Management

India’s Echelon Edge wins OSS/BSS deal with BSNL

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July 3, 2025
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Indian IT services firm Echelon Edge has announced that it has been entrusted with managing OSS/BSS infrastructure for the first two phases of state-owned operator BSNL’s call detail record (CDR) project across North and East India.

Service Management

I&M Group and ThetaRay team up to combat financial crime in East Africa

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June 26, 2025
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I&M Group PLC, a leading regional financial services group in Africa, has announced a partnership with ThetaRay, a company that harnesses the power of cognitive AI for financial crime compliance, enabling financial institutions to precisely identif…

Service Management

Bangladesh operator to use new Gen-AI Lab from Ericsson and AWS

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June 18, 2025
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Ericsson has announced that Grameenphone, a leading mobile operator in Bangladesh with over 84.8 million subscribers, has become the first communication service provider (CSP) to use the new Ericsson and AWS Gen-AI Lab to create an agentic AI-powered O…