Category: accessibility

ORR makes proposals for fairer redress

Passenger groups are being invited to comment on the Office of Rail and Road’s (ORR) proposals to help ensure fairer redress when booked rail passenger assistance is not provided.  As passenger rail journeys continue to increase, demand for pre-booked passenger assistance is also rising, with our statistics, published today, showing that requests for assistance are […]

Major upgrade of lifts at Sevenoaks station continues

The lift serving platforms 3 and 4 at Sevenoaks station has reopened, with work now switching to the lift on platforms 1 and 2. Work by the South Eastern Railway to replace the lifts at one of Kent’s busiest stations is continuing with the reopening of the lift on platforms 3 and 4.  The lift to the car park, concourse, and platforms 3 and 4 […]

More than 70 staff from TransPennine Express learn sign language

Dozens of staff at train operator TransPennine Express (TPE) are learning sign language to help make rail journeys easier for hearing-impaired customers. So far, more than 70 colleagues, including conductors and customer-facing teams, have completed a course in basic British Sign Language (BSL). The sessions include teaching everyday phrases such as greetings, numbers and common […]

More than 70 staff from TransPennine Express learn sign language

Dozens of staff at train operator TransPennine Express (TPE) are learning sign language to help make rail journeys easier for hearing-impaired customers. So far, more than 70 colleagues, including conductors and customer-facing teams, have completed a course in basic British Sign Language (BSL). The sessions include teaching everyday phrases such as greetings, numbers and common […]

Little things mean a lot for station improvements

Little things mean a lot when it comes to station improvements, as shown by railway stations served by Govia Thameslink Railway (GTR).

Little things mean a lot for station improvements

Little things mean a lot when it comes to station improvements, as shown by railway stations served by Govia Thameslink Railway (GTR).