{"id":88124,"date":"2024-07-16T23:16:00","date_gmt":"2024-07-16T13:16:00","guid":{"rendered":"http:\/\/www.vibewire.com.au\/?guid=0c58a3d4c32131b00180cc5764db1e58"},"modified":"2024-07-16T23:16:00","modified_gmt":"2024-07-16T13:16:00","slug":"8000-queries-to-northerns-whatsapp-services-answered-by-ai-in-last-12-months","status":"publish","type":"post","link":"https:\/\/www.vibewire.com.au\/?p=88124","title":{"rendered":"8,000 queries to Northern\u2019s WhatsApp services answered by AI in last 12 months"},"content":{"rendered":"<p><img loading=\"lazy\" width=\"960\" height=\"720\" src=\"https:\/\/www.railadvent.co.uk\/wp-content\/uploads\/2024\/07\/This-image-shows-the-new-whatsapp-service-being-used-next-to-a-Northern-train-960x720.jpeg\" class=\"webfeedsFeaturedVisual wp-post-image\" alt=\"Customer using the Northern WhatsApp messaging service. \/\/ Credit: Northern\" style=\"display: block; margin: auto; margin-bottom: 10px; max-width: 100%;\" decoding=\"async\" \/>In the first 12 months since customer queries to train operator Northern were answered through a WhatsApp group it has received 8,000 messages.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In the first 12 months since customer queries to train operator Northern were answered through a WhatsApp group it has received 8,000 messages.<\/p>\n","protected":false},"author":13,"featured_media":1,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[2309,2330,11566],"tags":[],"class_list":["post-88124","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-network","category-northern","category-whatsapp"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts\/88124","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=88124"}],"version-history":[{"count":3,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts\/88124\/revisions"}],"predecessor-version":[{"id":88201,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts\/88124\/revisions\/88201"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/"}],"wp:attachment":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=88124"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=88124"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=88124"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}