{"id":493162,"date":"2026-07-30T21:33:42","date_gmt":"2026-07-30T11:33:42","guid":{"rendered":"https:\/\/railuk.com\/?p=197181"},"modified":"2026-07-30T21:33:42","modified_gmt":"2026-07-30T11:33:42","slug":"tfw-annual-report-more-rail-and-bus-journeys-increase-in-rail-revenue-and-better-customer-satisfaction","status":"publish","type":"post","link":"https:\/\/www.vibewire.com.au\/?p=493162","title":{"rendered":"TfW Annual Report \u2013 More rail and bus journeys, increase in rail revenue and better customer satisfaction"},"content":{"rendered":"<p><a href=\"https:\/\/railuk.com\/industry-news\/tfw-annual-report-more-rail-and-bus-journeys-increase-in-rail-revenue-and-better-customer-satisfaction\/\" title=\"TfW Annual Report \u2013 More rail and bus journeys, increase in rail revenue and better customer satisfaction\" rel=\"nofollow\"><img loading=\"lazy\" width=\"485\" height=\"360\" src=\"https:\/\/cdn.railuk.co\/wp-content\/uploads\/2026\/07\/30113431\/Conwy-Castle-6_cropped-1-485x360.jpg\" class=\"webfeedsFeaturedVisual wp-post-image\" alt=\"\" style=\"display: block; margin-bottom: 5px; clear:both;max-width: 100%;\" link_thumbnail=\"1\" decoding=\"async\" srcset=\"https:\/\/cdn.railuk.co\/wp-content\/uploads\/2026\/07\/30113431\/Conwy-Castle-6_cropped-1-485x360.jpg 485w, https:\/\/cdn.railuk.co\/wp-content\/uploads\/2026\/07\/30113431\/Conwy-Castle-6_cropped-1-80x60.jpg 80w\" sizes=\"auto, (max-width: 485px) 100vw, 485px\" \/><\/a><\/p>\n<p class=\"wp-block-paragraph\">Transport for Wales has published their 2025\/26 Annual Report and figures reveal a continued increase in people using the rail network and bus network they control, improved customer satisfaction and yet another increase in rail revenue.<\/p>\n<p class=\"wp-block-paragraph\"><strong>Key figures from the report include:<\/strong><\/p>\n<ul class=\"wp-block-list\">\n<li>8.9% rail revenue increase on last year, with rail revenue increasing steadily since 2022\/23. This year, it stood at \u00a3190.3 million<\/li>\n<li>87.7% customer satisfaction up 3.3 percentage points on last year.<\/li>\n<li>34.9 million rail passenger journeys (annual increase above UK industry average)<\/li>\n<li>5.2% increase in passengers on TrawsCymru services, managed by TfW<\/li>\n<\/ul>\n<p class=\"wp-block-paragraph\">As well as growing the passenger figures, Transport for Wales has continued to achieve key infrastructure milestones with the completion of electrification of 170km of the Core Valley Lines as part of the South Wales Metro and the official opening of the Walnut Tree Depot at Taff\u2019s Well.<\/p>\n<p class=\"wp-block-paragraph\">Rail journeys through pay-as-you-go ticketing hit 3.94 million in 2025\/26 and TfW is continuing to roll this out on more of our network, currently in the North East of Wales.<\/p>\n<p class=\"wp-block-paragraph\">Train performance on the Core Valley Lines (owned by TfW) has continued to improve with 92.6% of trains running on time to three minutes, which is up from 85.7% in 2024\/25.<\/p>\n<figure class=\"wp-block-embed is-type-rich is-provider-embed-handler wp-block-embed-embed-handler wp-embed-aspect-16-9 wp-has-aspect-ratio\">\n<div class=\"wp-block-embed__wrapper\">\n<div class=\"youtube-embed\" data-video_id=\"2qTnCqX9vjM\"><iframe loading=\"lazy\" title=\"Annual Report 2025\/26\" width=\"696\" height=\"392\" src=\"https:\/\/www.youtube.com\/embed\/2qTnCqX9vjM?feature=oembed&#038;enablejsapi=1\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<\/div>\n<\/figure>\n<p class=\"wp-block-paragraph\">Deputy Minister for Transport, Mark Hooper said:&nbsp;<em>\u201cTransport for Wales is doing an exceptionally good job in improving passenger experiences across Wales, which is a great base for us to build upon to keep moving in the right direction.<\/em><\/p>\n<p class=\"wp-block-paragraph\"><em>\u201cTogether, we will continue to build a more integrated and better-connected transport network\u2014delivering reliable, accessible, and value-for-money services that improve people\u2019s daily lives across Wales.&#8221;<\/em><\/p>\n<p class=\"wp-block-paragraph\">Vernon Everitt, Transport for Wales Chair said:&nbsp;<em>\u201cTransport is about delivering for the people, communities and businesses we serve.<\/em><\/p>\n<p class=\"wp-block-paragraph\"><em>\u201cFor Transport for Wales, this has been a year of steady and sustained improvement in transport and of laying the ground for further progress. We realise there is much more to be done. This will benefit people in every part of Wales for generations to come.<\/em><\/p>\n<p class=\"wp-block-paragraph\"><em>\u201cMore and more people are using our services and customer satisfaction is rising. We look forward to continuing on this upward trajectory and delivering for the people of Wales.\u201d<\/em><\/p>\n<p class=\"wp-block-paragraph\">James Price, Transport for Wales CEO added:&nbsp;<em>\u201cTen years ago, Transport for Wales was an idea on a whiteboard in a Welsh Government office.<\/em><\/p>\n<p class=\"wp-block-paragraph\"><em>\u201cWe are now a fully-fledged transport company employing over 4,500 people and running the Wales and Borders rail franchise. We\u2019ve transformed the Core Valley Lines through delivery of the South Wales Metro and we\u2019re operating TrawsCymru and fflecsi buses.<\/em><\/p>\n<p class=\"wp-block-paragraph\"><em>\u201cMost importantly, our passenger numbers are continuing to grow, with our rail passenger numbers up 9.9% on last year while bus passenger numbers on services we manage have grown by over 5%.<\/em><\/p>\n<p class=\"wp-block-paragraph\"><em>\u201cOver the coming years, we\u2019ll keep building and providing for the people of Wales.<\/em><\/p>\n<p class=\"wp-block-paragraph\"><em>\u201cI\u2019d like to take this opportunity to thank all our customers, colleagues and partners who are on this journey with us.\u201d<\/em><\/p>\n<p class=\"wp-block-paragraph\">For the full annual report visit:&nbsp;<a href=\"https:\/\/tfw.wales\/about-us\/transparency\/publications\/annual-report-and-financial-statements\/2025-26\">Annual report 2025\/26 | Transport for Wales<\/a><\/p>\n<p class=\"wp-block-paragraph\">Image credit: TfW<\/p>\n","protected":false},"excerpt":{"rendered":"<p><a href=\"https:\/\/railuk.com\/industry-news\/tfw-annual-report-more-rail-and-bus-journeys-increase-in-rail-revenue-and-better-customer-satisfaction\/\" title=\"TfW Annual Report \u2013 More rail and bus journeys, increase in rail revenue and better customer satisfaction\" rel=\"nofollow\"><img loading=\"lazy\" decoding=\"async\" width=\"485\" height=\"360\" src=\"https:\/\/cdn.railuk.co\/wp-content\/uploads\/2026\/07\/30113431\/Conwy-Castle-6_cropped-1-485x360.jpg\" class=\"webfeedsFeaturedVisual wp-post-image\" alt=\"\"><\/a>Transport for Wales has published their 2025\/26 Annual Report and figures reveal a continued increase in people using the rail network and bus network they control, improved customer satisfaction and yet another increase in rail revenue. Key figures from the report include: As well as growing the passenger figures, Transport for Wales has continued to [\u2026]<\/p>\n","protected":false},"author":13,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[16013,16017,47,16016,913,85],"tags":[],"class_list":["post-493162","post","type-post","status-publish","format-standard","hentry","category-general-interest","category-industry-news","category-rail-news","category-train-operating-companies","category-travel","category-uk"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"Transport for Wales has published their 2025\/26 Annual Report and figures reveal a continued increase in people using the rail network and bus network they control, improved customer satisfaction and yet another increase in rail revenue. 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Key figures from the report include: As well as growing the passenger figures, Transport for Wales has continued to [\u2026]","twitter:creator":"@VibewireCentral"},"aioseo_meta_data":{"post_id":"493162","title":null,"description":null,"keywords":null,"keyphrases":null,"primary_term":null,"canonical_url":null,"og_title":null,"og_description":null,"og_object_type":"default","og_image_type":"default","og_image_url":null,"og_image_width":null,"og_image_height":null,"og_image_custom_url":null,"og_image_custom_fields":null,"og_video":null,"og_custom_url":null,"og_article_section":null,"og_article_tags":null,"twitter_use_og":false,"twitter_card":"default","twitter_image_type":"default","twitter_image_url":null,"twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_title":null,"twitter_description":null,"schema":{"blockGraphs":[],"customGraphs":[],"default":{"data":{"Article":[],"Course":[],"Dataset":[],"FAQPage":[],"Movie":[],"Person":[],"Product":[],"ProductReview":[],"Car":[],"Recipe":[],"Service":[],"SoftwareApplication":[],"WebPage":[]},"graphName":"BlogPosting","isEnabled":true},"graphs":[]},"schema_type":"default","schema_type_options":null,"pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":null,"robots_max_videopreview":null,"robots_max_imagepreview":"large","priority":null,"frequency":null,"local_seo":null,"seo_analyzer_scan_date":"2026-07-30 12:14:22","breadcrumb_settings":null,"limit_modified_date":false,"open_ai":null,"ai":null,"created":"2026-07-30 11:59:25","updated":"2026-07-30 12:14:22"},"aioseo_breadcrumb":"<div class=\"aioseo-breadcrumbs\"><span class=\"aioseo-breadcrumb\">\n\t<a href=\"https:\/\/www.vibewire.com.au\" title=\"Home\">Home<\/a>\n<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t<a href=\"https:\/\/www.vibewire.com.au\/?cat=47\" title=\"Rail News\">Rail News<\/a>\n<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\tTfW Annual Report \u2013 More rail and bus journeys, increase in rail revenue and better customer satisfaction\n<\/span><\/div>","aioseo_breadcrumb_json":[{"label":"Home","link":"https:\/\/www.vibewire.com.au"},{"label":"Rail News","link":"https:\/\/www.vibewire.com.au\/?cat=47"},{"label":"TfW Annual Report \u2013 More rail and bus journeys, increase in rail revenue and better customer satisfaction","link":"https:\/\/www.vibewire.com.au\/?p=493162"}],"_links":{"self":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts\/493162","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=493162"}],"version-history":[{"count":1,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts\/493162\/revisions"}],"predecessor-version":[{"id":493163,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts\/493162\/revisions\/493163"}],"wp:attachment":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=493162"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=493162"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=493162"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}