{"id":421190,"date":"2026-05-05T20:51:33","date_gmt":"2026-05-05T10:51:33","guid":{"rendered":"https:\/\/railuk.com\/?p=192970"},"modified":"2026-05-05T20:51:33","modified_gmt":"2026-05-05T10:51:33","slug":"annual-performance-statistics-show-c2c-is-top-of-the-tocs","status":"publish","type":"post","link":"https:\/\/www.vibewire.com.au\/?p=421190","title":{"rendered":"Annual performance statistics show c2c is top of the TOCs"},"content":{"rendered":"

\"\"<\/a><\/p>\n

Rail operator c2c Railway has announced its annual performance statistics for the 12 months to 31 March 2026, and the results put the train operating company top of the industry charts for service punctuality and reliability.<\/p>\n

The latest annual Railway Performance statistics, collated and published by Network Rail, show that c2c is the number one train operating company in the country for service punctuality and reliability. The results published earlier this month show train operating companies\u2019 performance and service statistics for the 12 months to 31 March 2026.<\/p>\n

Service punctuality is measured using the industry-recognised standard Time to 3 (T-3) metric – percentage of services arriving at stations within three minutes of their scheduled arrival time – and c2c has claimed the top spot with an impressive score of 91.9%. c2c also topped the charts for service reliability, with cancellations during the 12-month period recorded at just 1.7%.<\/p>\n

C2cs Managing Director Rob Mullen, said: \u201cProviding customers with a safe, reliable and punctual service remains our number one priority, and the latest annual statistics collated and published by Network Rail – which see us top the industry leaderboard – are testament to the hard work and dedication of the c2c team right across the route.<\/p>\n

\u201cC2c remains fully committed to providing customers with a high-quality, easy-to-access service, and we will be doing all we can to further enhance our service and improve on these already impressive figures.<\/p>\n

\u201cWith our colleagues at Greater Anglia also recording fantastic punctuality and reliability scores in 2025\/26, the recently published data clearly demonstrates the strength of rail performance being delivered in the Anglia region, as our organisations, working closely alongside Network Rail Anglia, move forward together.\u201d<\/p>\n

c2c has reported a strong trading year in 2025\/26, with passenger numbers and ticket sales on the rise and revenue up 10.6% on the previous financial year. This performance has outpaced wider industry growth.<\/p>\n

\u201cC2c and the wider rail industry has faced many challenges over the past few years, not least the exponential growth in home working and online shopping,\u201d commented Eleni Jordan, c2c\u2019s commercial and business strategy director<\/p>\n

\u201cI am therefore delighted to see that the introduction of contactless and e-ticketing across the entire c2c route, supported by number of sustained and effective marketing campaigns, has directly led to strong double digit commercial growth.<\/p>\n

\u201cWe are continuously reinvesting in our stations and the c2c network to ensure an even better experience for customers. <\/p>\n

Image credit: c2c<\/p>\n","protected":false},"excerpt":{"rendered":"

\"\"<\/a>Rail operator c2c Railway has announced its annual performance statistics for the 12 months to 31 March 2026, and the results put the train operating company top of the industry charts for service punctuality and reliability. The latest annual Railway Performance statistics, collated and published by Network Rail, show that c2c is the number one [\u2026]<\/p>\n","protected":false},"author":13,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[16017,16220,47,16016,913,85],"tags":[],"class_list":["post-421190","post","type-post","status-publish","format-standard","hentry","category-industry-news","category-rail-business","category-rail-news","category-train-operating-companies","category-travel","category-uk"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts\/421190","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=421190"}],"version-history":[{"count":2,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts\/421190\/revisions"}],"predecessor-version":[{"id":421227,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts\/421190\/revisions\/421227"}],"wp:attachment":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=421190"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=421190"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=421190"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}