{"id":418658,"date":"2026-05-01T19:36:05","date_gmt":"2026-05-01T09:36:05","guid":{"rendered":"https:\/\/railuk.com\/?p=192878"},"modified":"2026-05-01T19:36:05","modified_gmt":"2026-05-01T09:36:05","slug":"tpe-introduces-new-meeting-points-at-stations-to-transform-accessible-journeys","status":"publish","type":"post","link":"https:\/\/www.vibewire.com.au\/?p=418658","title":{"rendered":"TPE introduces new meeting points at stations to transform accessible journeys"},"content":{"rendered":"

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TransPennine Express (TPE) is helping customers start their journeys with greater confidence by introducing new Passenger Assistance meeting points at stations across its network.<\/p>\n

The new meeting points provided by the train operator are clear, easy-to-find spaces where customers can meet a member of staff ready to help.<\/p>\n

They form part of the operator\u2019s Passenger Assistance service, which provides additional support for customers who may need help when travelling\u2014such as assistance at stations, boarding trains, or making connections.<\/p>\n

This support can be booked in advance or requested on the day, either online, via the Passenger Assist Transreport app, or by phone.<\/p>\n

While each meeting point may vary slightly by location, all Passenger Assistance Meeting Points are designed to be easy to identify and include clear signage and seating.<\/p>\n

The Passenger Assistance meeting points are now available at Brough, Cleethorpes, Dewsbury, Grimsby, Hull, Malton, Middlesbrough, Scarborough, Scunthorpe, Selby, Stalybridge and Thornaby.<\/p>\n

Installation at Hull, Middlesbrough, Scarborough, Huddersfield, and Manchester Airport will follow soon.<\/p>\n

Emma Teale, Head of Inclusive Customer Experience & Partnerships for TPE said: \u201cPassenger Assistance meeting points are about giving customers confidence from the moment they arrive at the station.<\/p>\n

\u201cWe know how important it is to feel assured that help will be there when it\u2019s needed, and these clearly defined spaces make that much simpler.<\/p>\n

\u201cIt\u2019s a practical change, but one that can have a meaningful impact on how people experience their journey.\u201d<\/p>\n

The meeting points form part of TPE\u2019s wider Passenger Assist Improvement Programme, focused on making accessible travel more visible, inclusive and consistent from start to finish.<\/p>\n

Details on how customers can book Passenger Assistance can be found on the train operator\u2019s website: tpexpress.co.uk\/help\/passenger-assist<\/p>\n

Image credit: TransPennine Express<\/p>\n","protected":false},"excerpt":{"rendered":"

\"\"<\/a>TransPennine Express (TPE) is helping customers start their journeys with greater confidence by introducing new Passenger Assistance meeting points at stations across its network. The new meeting points provided by the train operator are clear, easy-to-find spaces where customers can meet a member of staff ready to help. They form part of the operator\u2019s Passenger [\u2026]<\/p>\n","protected":false},"author":13,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[146,47,16092,913,85],"tags":[],"class_list":["post-418658","post","type-post","status-publish","format-standard","hentry","category-accessibility","category-rail-news","category-stations","category-travel","category-uk"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t