{"id":402425,"date":"2026-04-09T19:07:35","date_gmt":"2026-04-09T09:07:35","guid":{"rendered":"https:\/\/railuk.com\/?p=191754"},"modified":"2026-04-09T19:07:35","modified_gmt":"2026-04-09T09:07:35","slug":"new-customer-hub-opens-at-euston","status":"publish","type":"post","link":"https:\/\/www.vibewire.com.au\/?p=402425","title":{"rendered":"New customer hub opens at Euston"},"content":{"rendered":"

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Passengers travelling through London Euston are benefitting from a brand\u2011new customer information hub, which will make it quicker and easier for people to get the help they need.<\/p>\n

The bright new kiosk adorned in the \u2018Euston yellow\u2019 colours has been created using customer insight and the experience of staff who will work in it. It brings colleagues on the concourse together and is part of an ongoing programme to improve day-to-day customer experience at one of London\u2019s busiest stations.<\/p>\n

The hub opens after the launch of a new Customer Service Academy at Euston, which is giving all colleagues working at the station, including train operators, British Transport Police, and Mitie teams, enhanced customer\u2011service training and a City & Guilds qualification. Matching yellow tabards are also being trialled by staff at the station, creating a more unified, recognisable look for colleagues, so passengers can quickly identify who is there to help.<\/p>\n

Additionally, on the balcony above the new customer hub, engineers have been working over the Easter bank holiday weekend to refurbish the customer seating area.<\/p>\n

Kathrin Pranga-Wells, station customer experience manager at Network Rail, said: \u201cWe\u2019re ready to welcome customers back through Euston when our Easter upgrades on the West Coast Main Line complete tomorrow, with a brighter look and an even friendlier welcome.<\/p>\n

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Euston station’s new balcony seating.<\/figcaption><\/figure>\n<\/div>\n

\u201cAs well as improved seating on the balcony, our new information hub brings together our industry teams in a much more visible place for passengers and marks the next phase of our commitment to enhance customer experience here at Euston – one of London\u2019s busiest stations.\u201d<\/p>\n

Elsewhere at Euston, work is continuing to upgrade the station\u2019s assisted travel lounge, which will reopen later in April. The major refurbishment will:<\/p>\n