As a treat, my partner and I booked business class flights to Europe on Etihad. <\/p>\n\n\n\n
I was looking forward to their premium business class product as advertised on the airline\u2019s Boeing 787. However, due to a switch, the segment from Abu Dhabi to Europe will now be operated by an entirely different airline and aircraft (Hi Fly Malta) with significantly older business class seats. <\/p>\n\n\n\n
What made this worse is that when I called Etihad, its customer service indicated that the business class product was the same, but later admitted that they did not even know if the new seat was lie-flat. <\/p>\n\n\n\n
No compensation was offered. <\/p>\n\n\n\n
Other travellers, please be wary of Etihad\u2019s practices. Other travellers, please be wary of Etihad\u2019s practices.<\/p>\n","protected":false},"author":21,"featured_media":381864,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[402],"tags":[19802],"class_list":["post-381862","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-airline-news","tag-etihad-airways"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts\/381862","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=381862"}],"version-history":[{"count":1,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts\/381862\/revisions"}],"predecessor-version":[{"id":381865,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts\/381862\/revisions\/381865"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/media\/381864"}],"wp:attachment":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=381862"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=381862"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=381862"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Stephen Ngai, Naremburn, NSW<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"