{"id":381858,"date":"2026-03-07T09:21:06","date_gmt":"2026-03-06T23:21:06","guid":{"rendered":"https:\/\/www.vibewire.com.au\/?p=381858"},"modified":"2026-03-07T09:21:13","modified_gmt":"2026-03-06T23:21:13","slug":"virgin-wants-premium-customers-but-treats-you-worse-than-jetstar","status":"publish","type":"post","link":"https:\/\/www.vibewire.com.au\/?p=381858","title":{"rendered":"Virgin wants premium customers but treats you worse than Jetstar"},"content":{"rendered":"\n<p>I had the same experience as described in the\u00a0<a href=\"https:\/\/www.vibewire.com.au\/?p=381859\" target=\"_blank\" rel=\"noopener\" title=\"\">\u201cMusical chairs<\/a>\u201d letter\u00a0from David Lewis but with <a href=\"https:\/\/www.vibewire.com.au\/?tag=virgin-australia\" target=\"_blank\" rel=\"noopener\" title=\"Virgin Australia\">Virgin Australia<\/a>. We had paid extra to be at the front of the plane for the whole family, but when we arrived at the airport the seats had been changed.<\/p>\n\n\n\n<p>They could not give a reason, but unlike <a href=\"https:\/\/www.vibewire.com.au\/?cat=515\" target=\"_blank\" rel=\"noopener\" title=\"Qantas\">Qantas<\/a> in David\u2019s letter they didn\u2019t return us to our original seats. Nor did they refund the money for the seats either until I contacted customer support. <\/p>\n\n\n\n<p>I\u2019m not sure if there is any other industry where they charge you for a service, don\u2019t provide it and then make you go through barriers to get a refund, which seems an easy way of pocketing the money. <\/p>\n\n\n\n<p>Virgin wants to attract premium customers, but it treats you worse than Jetstar.<br><em>Gaurav Singh, Tenerife, Qld<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Not sure if there is any other industry where they charge you for a service and don\u2019t provide it.<\/p>\n","protected":false},"author":21,"featured_media":12871,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[402,273],"tags":[10846],"class_list":["post-381858","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-airline-news","category-australia","tag-virgin-australia"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts\/381858","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=381858"}],"version-history":[{"count":1,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts\/381858\/revisions"}],"predecessor-version":[{"id":381863,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts\/381858\/revisions\/381863"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/media\/12871"}],"wp:attachment":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=381858"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=381858"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=381858"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}