{"id":333218,"date":"2025-12-20T00:42:45","date_gmt":"2025-12-19T14:42:45","guid":{"rendered":"https:\/\/www.nasa.gov\/?migration=converted-node-464562"},"modified":"2026-04-15T23:29:12","modified_gmt":"2026-04-15T13:29:12","slug":"metrics","status":"publish","type":"post","link":"https:\/\/www.vibewire.com.au\/?p=333218","title":{"rendered":"Metrics"},"content":{"rendered":"
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2 Min Read<\/div>\n

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\"NSSC<\/figure>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n
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Services Catalog<\/strong><\/a><\/h2>\n

Click here to view the FY26 Services Catalog<\/a><\/p>\n<\/p>\n

The catalogs provide service description, chargeback rate, unit of measure, and service level indicators for each NSSC service.<\/p>\n

Service Level Agreement (SLA)<\/strong><\/a><\/h2>\n

Click here to view the Service Level Agreement <\/a><\/p>\n

The SLA provides information about roles, responsibilities, rates, and service level indicators for all NASA Centers. The SLA is negotiated on an annual basis in line with the fiscal year. A single SLA is shared by all NASA Centers and signed by the Associate Administrator, Chief Financial Officer, Chief Information Officer, and the Office of Inspector General. The SLA provides for the delivery of specific services from the NSSC to NASA Centers and Headquarters Operations in the areas of:<\/p>\n