A fault has been identified on the Indigo-West submarine cable, one of the major cables connecting Australia to Singapore, and a pathway for many customers relying on capacity between Australia and Singapore and widely South East Asia.<\/p>\n\n\n\n
The cable was damaged off Indonesia on 3 December, repairs require a specialised marine vessel and permits from Indonesian authorities.<\/p>\n\n\n\n
Further Details<\/strong><\/p>\n\n\n\n – OTDR testing indicates that the fault is located between two subsea repeaters, approximately 725 km from Singapore. Traffic has automatically rerouted via alternate paths. Customers in Australia will experience higher latency when accessing Southeast Asia or Europe, and vice-versa.<\/p>\n","protected":false},"excerpt":{"rendered":" A subsea cable fault is causing higher latency to Singapore, and Neptune has enabled alternative routing through the VPN service to minimise the impact.<\/p>\n","protected":false},"author":90574,"featured_media":328130,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[35,2792,9282],"tags":[15533],"class_list":["post-328129","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-breaking-news","category-subsea-cable-news","category-telecommunications-news","tag-subsea-cable-networks"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t
– Callout notification to the marine vessel repair company has been issued and a vessel is being organised to conduct the repair. The repair vessel is currently available for approximately mid-January 2026.
– Marine vessel repair company will also begin the permitting application process with the Indonesian authorities which is expected to take approximately 45 days. This would make the repair permit approval ETA ~19th January.<\/p>\n\n\n\n