{"id":276663,"date":"2025-09-01T20:32:26","date_gmt":"2025-09-01T10:32:26","guid":{"rendered":"https:\/\/developingtelecoms.com\/telecom-technology\/telecom-revenue-billing\/18990-agentic-ai-and-digital-twins-the-next-frontier-for-telco-cx-and-efficiency.html"},"modified":"2025-09-01T20:32:26","modified_gmt":"2025-09-01T10:32:26","slug":"agentic-ai-and-digital-twins-the-next-frontier-for-telco-cx-and-efficiency","status":"publish","type":"post","link":"https:\/\/www.vibewire.com.au\/?p=276663","title":{"rendered":"Agentic AI and Digital Twins: The Next Frontier for Telco CX and Efficiency"},"content":{"rendered":"<p><img decoding=\"async\" src=\"https:\/\/developingtelecoms.com\/images\/stories\/Sponsored\/etiya\/agentic_ai_editorial-3-600450.jpg\" \/><\/p>\n<p>The past two years have seen an explosion in Generative AI. The ubiquitous technology has had a huge impact on customer service, but it also has a major shortcoming \u2013 it is predominantly reactive. While GenAI can respond to prompts, it is unable to take an independent action \u2013 to \u2018take initiative\u2019 by anticipating a customer\u2019s needs, making a decision, and then interacting meaningfully with its systems to pursue a desired outcome.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The past two years have seen an explosion in Generative AI. The ubiquitous technology has had a huge impact on customer service, but it also has a major shortcoming \u2013 it is predominantly reactive. While GenAI can respond to prompts, it is unable to tak&#8230;<\/p>\n","protected":false},"author":13,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[7959],"tags":[],"class_list":["post-276663","post","type-post","status-publish","format-standard","hentry","category-revenue-billing"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts\/276663","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=276663"}],"version-history":[{"count":1,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts\/276663\/revisions"}],"predecessor-version":[{"id":276664,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=\/wp\/v2\/posts\/276663\/revisions\/276664"}],"wp:attachment":[{"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=276663"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=276663"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vibewire.com.au\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=276663"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}