{"id":266239,"date":"2025-08-13T20:52:00","date_gmt":"2025-08-13T10:52:00","guid":{"rendered":"https:\/\/railuk.com\/?p=181337"},"modified":"2025-08-13T20:52:00","modified_gmt":"2025-08-13T10:52:00","slug":"greater-anglia-improves-its-passenger-assist-booking-process","status":"publish","type":"post","link":"https:\/\/www.vibewire.com.au\/?p=266239","title":{"rendered":"Greater Anglia improves its Passenger Assist booking process"},"content":{"rendered":"

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Train operator for the East of England, Greater Anglia, has become the first train operating company in the UK to introduce a new, streamlined booking process for disabled and older rail passengers requiring assistance.<\/p>\n

Passengers who prefer to pre-book assistance can now request assistance at the same time as booking rail tickets on the Greater Anglia website, following the introduction of new technology.<\/p>\n

Previously, assistance requests needed to be made separately. The new software will streamline the booking experience, making it faster and more convenient for customers.<\/p>\n

Greater Anglia is the first train operator in the UK to incorporate this new feature, where customers can request assistance natively via the post-purchase screen or \u2018my bookings\u2019 page, rather than having to go to the separate passenger assist website.<\/p>\n

Rebecca Richardson, Accessibility Manager, Greater Anglia, said:<\/strong><\/p>\n

\u201cLast year, we assisted more than 112,000 people with their journeys on Greater Anglia, and around 60,000 of those journeys were pre-booked. We are pleased to introduce these changes, which will make it quicker, easier and more convenient for customers who like to buy their tickets online.<\/p>\n

\u201cPassengers can also still book assistance over the phone or on the passenger assist website if they prefer.\u201d<\/p>\n

Each customer must have their own passenger assist account, and the new booking system will cover Advance ticket bookings only. Anyone travelling on a different ticket will need to book assistance either over the phone or via the Transreport<\/a> passenger assistance website or app.<\/p>\n

Passenger Assist is a national booking system supported by most train companies, which aims to remove some of the barriers to travel for older and disabled people.<\/p>\n

Passenger Assist can help with different aspects of a journey, including:<\/p>\n